Welcome! This website, www.harmonyheal.com.au, is owned and operated by Emily Stevens, trading as Harmony Healing. (ABN: 67 493 656 020). If you have any questions or need further information, please email me: harmony_healing@outlook.com.

This document sets out the Terms and Conditions you need to be aware of when using this website or purchasing from me. Please take a moment to read it, as it sets out the terms of our relationship so that we may benefit from clear boundaries and knowing what to expect from each other.

When you visit this website or use my services, you agree that you are willing to be bound by these Terms & Conditions. If you don’t agree, you should not continue to visit this website or purchase any services from me.

These Terms & Conditions may be changed or modified from time to time. Please check back regularly to ensure you are aware of any changes.

Content Policy

I conduct extensive research in order to provide content that I believe to be valuable and true, but I have no responsibility for the use that you make of that information. Please be aware that the generalised information I provide is not a substitute for specialist advice tailored to your individual circumstances.

There is no professional relationship formed by your visit to my website unless you explicitly choose to work with me by purchasing my services or products. Any testimonials or results I may display on this website are based on my experience and those of my previous clients. They are not guarantees that anyone else will achieve the same results.

While I take all reasonable care to ensure that the content, I create is accurate, relevant and up to date, I make no guarantees and disclaim any legal liability for inaccuracy, incompleteness or error. If you find something that seems problematic, it would be very helpful if you let me know!

I may modify my content at any time, including altering or deleting it without notice

Visitor Responsibilities

You are responsible for your own safety and wellbeing while browsing the internet. Do not act on anything you read without first conducting your own research, consulting appropriately qualified professionals, and making informed choices about what is right for you, based on your personal circumstances.

It really should go without saying, but as a user of my website, you agree not to behave maliciously, spam any other user, post defamatory content about anyone, infect any aspect of my website with malware, hack into any part of my website where you don’t have my permission to be, or use my website for any purpose other than consuming my content, engaging in my programs, and purchasing my products or services. You also agree not to use my website or content in any way that is unlawful or harmful to any other person or business. If you do, I have the right to refuse you service and ban you from accessing my website or social media.

I believe it is my responsibility to:

·         conduct sessions in a safe and ethical manner

·         prioritise informed consent

·         deliver what I have promised with integrity

·         hold space for you to explore your needs

·         practice within the scope of my qualifications

·         undertake ongoing professional development

·         make all reasonable efforts to meet a high standard of best practice, and

·         make sure that I look after my own needs and boundaries so I can provide you with the best possible service.

What I Expect from You

Important information about how to care for your own wellbeing and get the most value out of working with me is set out below. If you have any questions or concerns, please email me before proceeding with your booking or purchase.

Important Information

This work may trigger deeply buried emotions and suppressed memories and feelings.

If you choose to undertake this work, you will need to exercise patience rather than expecting our work together to be done after one session. You will also need to take ownership of your own journey and be prepared to do the work as well as accept the emotions that may arise. There are no quick fixes in personal development. The outcomes you experience will be better with ongoing sessions, so I highly recommend being ready to commit to more than one appointment. This is because it takes time to for us to establish trust, consistency and accountability. You will get out of your sessions what you put in. I am just your guide! The onus is on you to come to your sessions with clean energy and the right attitude, showing up ready to embrace the experience.

INDEMNITY

I do not make any guarantees or warranties about the accuracy of any material displayed on this website, or the products, services, or programs offered through it, except for any non-excludable consumer guarantees and other consumer protection provisions set out in the Australian Consumer Law. I am human and errors creep in despite the best of intentions. If you see something that doesn’t seem right, please let me know.

While I make all reasonable efforts to ensure that this website and my services and products meet with the highest standards of best practice, if something does go wrong that is not a direct result of my negligence, misrepresentation or deliberate fault, you agree that, to the fullest extent permitted by law, I will not be liable for any loss or damage arising out of or related to my website, any products or services purchased through it, or any material posted on it, irrespective of whether such damages were foreseeable, and regardless of the nature of the claim.

You take full responsibility for your implementation of any suggestions that I may make while providing my services. You understand that my advice is limited to providing you with options for your consideration, and that you are solely responsible for any actions that you choose to take. Always consult your own values and vision, do your own research, and check with appropriately qualified professionals before making major decisions or significant changes. You agree to indemnify me against all consequences arising directly or indirectly from your choices.

You expressly agree that if this indemnity is unenforceable for any reason, my total cumulative liability for all causes of action of any kind (other than negligence or deliberate wrongdoing) shall not exceed the amount that you have paid to me

PAYMENT TERMS AND CONDITIONS

All prices on my website are in Australian dollars and are not subject to GST.

I accept payment by direct deposit, cash or credit card, using Square. I do not have access to your account details. Any financial information you enter is stored in accordance with Square’s security policy: https://squareup.com/us/en/security/details

For Healing and Counselling sessions, you have the option of paying 50% upfront and the remainder at the appointment.  This payment plan is offered for your convenience only, so you can spread your payment out over time You are still committed to paying the whole amount, even if you change your mind, as you have had access to my intellectual property and I prepare an individualised program for you, starting with your booking. It is your responsibility to ensure you have sufficient funds to make your second payment on time.

You agree to pay all costs, including debt collection agency fees and solicitor’s costs, that I may incur in taking steps to recover any money that you owe to me, regardless of whether legal proceedings are issued in relation to the debt.

REFUND POLICY

I do not offer a refund if you change your mind, so you are encouraged to consider carefully whether a service is right for you before you make your payment. Please ensure that you are ready and willing to work with me before you place your booking. I will require a minimum of 72 hours for a reschedule, as this allows someone else to be able to book an appointment.